Online Customer Service Representative at Owens & Xley

Job Description

Online Customer Service Representative at Owens & Xley

About Company;

Owens & Xley – Our client, a leading and award winning fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Online Customer Service Representative at Owens & Xley

Company: Owens and Xley Consults

Deadline Date: 27th September, 2020

Specialization: Customer Service

Work Level: Experienced (Non-Manager)

Job Type: Full-Time

Experience: 1-3 years

Salary Range: ₦30,000 – ₦75,000

Job Location: Lekki, Lagos
Employment Type: Full-time

Description

• Post daily on the Instagram page to drive customer retention
• Support the sales team with daily sales
• Review outstanding payments
• Send bulk messages to potential sellers on Instagram
• Receive and make customer calls.
• Record documentation of all customer interactions with contact details.
• Reply all DM’s and emails
• Keep records of customers and seller’s testimonials.
• Create and post a style, motivation or humor post on Instagram/Website/Blog.
• Give daily operations feedback details to management.
• Participate and organize successful pop up shops for the sales of stock.
• Do any other tasks as assigned.

Requirements

• HND / BSc in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.

Skills:

• Strong use of Excel
• Strong Use of Canva
• Strong use of Instagram
• Must be able to resolve and escalate customer complaints
• Must live in Lekki Axis.

Salary
N50,000 – N60,000 / month.

To Apply,
Interested and qualified candidates should send their CV to: recruiment@owensxley.com using the “Job title” as subject of the email.

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