Network Operations Centre Technician at Ngcom

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Network Operations Centre Technician at Ngcom

  • Post Date:June 17, 2020
  • Views 76
0 Applications
Job Description

Network Operations Centre Technician at Ngcom 

About Company

Ngcom Network Solutions is one of the best internet service provider in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri.

We are recruiting to fill the position below:

Job Title: Network Operations Centre Technician

Location: Lagos

Job Description

  • This position participates as a key member of the Network Operations Center Team providing end to end support for a combined production and development environments on a 24×7 basis and coordinating all aspects of the shift duties including monitoring, maintaining and supporting a variety of hardware systems, batch processes, applications, network devices, and databases.
  • The NOC Technician must possess significant work experience in a production, mission-critical, revenue-dependent, 24×7 infrastructure environment.
  • Duties will include acting as a Customer Advocate in a 24x7x365 Network Operations Centre for all internal and external, voice, data and VoIP services.
  • A NOC Technician focuses on complex troubles in at least one trouble ticket discipline.


  • Associates degree in Computer Science or related field or Cisco Certified Network Associate, Microsoft Certified Professional, or MTCNA.
  • One to three years’ experience working in high pressure, dynamic, 24×7 environments, preferred
  • Understanding of IS and proven experience administrating and supporting it in an enterprise environment
  • Proven ability to troubleshoot large, complex systems, preferred
  • Experience using Enterprise monitoring tools such as Mikrotik Dude and/or other tools provided
  • Ability to assist Networking team with troubleshooting IP and telephone networks
  • Ability to install and/or remove rack-mounted equipment, associated cabling and other supported devices within the Data Center and other related areas
  • Ability to perform technical problem resolution, in a high-stress environment, including analysis, trouble isolation and repair
  • Ability to both lead and collaborate with other team members of both Operations and Networking teams to complete basic equipment configuration, physical setup and installation of various equipment used within the Data Center and Networking environments (switches, UPS, servers, VoIP phones…)
  • Strong interpersonal and customer service skills
  • Effectively communicates technical issues in a non-technical manner
  • Ability to learn quickly and apply new knowledge correctly and consistently
  • Excellent verbal and written communication skills required
  • Excellent problem solving and troubleshooting abilities required
  • Must work well in a team or as an individual
  • Must have flexibility and willingness to support a 24×7 operations environment by working nights and weekends
  • Criminal Background checks include:
    • Lagos State Police
    • 3rd party Background Check

Application Closing Date
20th June, 2020.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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