Field Service Manager

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Field Service Manager

  • Post Date:December 10, 2020
  • Views 25
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Job Description

Field Service Manager

Location: Lagos

Description

  • Daystar Power Group is currently seeking a Field Service Engineering Manager to manage the operation and maintenance of the Lagos and South-West sites, resulting in a 99% uptime or better, and ensuring customer experience is world class, resulting in a Net Promoter Score of 70 or above.
  • As an Engineering Manager, Field Service, you will build, lead, and inspire Daystar Power’s Field Service Engineering team. In addition, you will spearhead the implementation of best-in-class success processes, to ensure customer happiness at Daystar Power.
  • The job holder should enjoy digging into analytics to guide data-driven decision making and also be comfortable engaging directly with key customers as the ‘face of Daystar Power’.

Key Responsibilities
Operations and Maintenance:

  • Ensure uptime of 99% across all sites.
  • Remotely monitor and track each site’s performance.
  • Schedule and execute site maintenance activities.
  • Supervise site operation to detect and resolve issues swiftly.
  • Manage spare parts and repairs as needed.
  • Execute warranty claims on equipment with early failure.
  • Manage site expenses to ensure profitability.

Customer Experience:

  • On-boarding of new customers to ensure smooth transition into using daystar power’s products and services.
  • Manage contract obligations between Daystar Power and client:
  • Implement and continually optimize the use of a CRM to capture key metrics that guide Field service activities.
  • Produce comprehensive Field service reports and analysis for senior management and customers.

General:

  • Research and deploy new technology onto sites to improve uptime, reduce operating costs and increase Net Promoter Score.
  • Collaborate with multiple Daystar Power sub-teams (e.g., Sales, Project, Legal) to coordinate smooth customer transitions between the sub-teams and promote a seamless customer experience.
  • Research new best practices in field service engineering and implement these key trends into Daystar Power’s Success initiatives.
  • Provide input on the design and prioritization of new features and services based on a thorough understanding of our clients, technology, and competition.
  • Manage portfolio of solar sites across Lagos and the South-West region of Nigeria

Requirements

  • Education:
    • Master’s degree in Management (MBA) or similar.
    • Bachelor’s degree in Electrical Engineering or Mechanical Engineering.
    • HSE certification is an advantage.
  • Experience:
    • A minimum of 5 years’ work experience in Electrical Engineering roles.
    • Prior knowledge of the solar or power industry, a plus.
    • Minimum of 5 years experience managing relationships with business customers, demonstrated track record of managing and nurturing B2B customer relationships, a strong plus.
    • Prior experience in a management position on a Field Service team.
  • Language:
    • Proficiency in English (oral & written).
    • French is a plus.
  • Character:
    • Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
    • Demonstrated attention to detail. Applicant materials will be assessed according to this requirement.
    • Discretion in dealing with sensitive information.
    • Highly organized with ability to manage multiple projects in parallel and prioritize competing demands.
    • Passion for renewable energy.
  • Flexible to travel domestically and internationally.
  • Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).
  • Skills and competency’s:
    • Leadership skills: lead and deliver projects, encourage initiatives, build a sense of common purpose, and empower others.
    • Communication skills: extraordinary oral and written communication skills required.
    • Problem-solving/judgment: observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills.
    • Teamwork: the proven dedication and ability to work successfully with others, adding value to the team.
    • Information and communication: communicate appropriately and effectively with a range of people on a variety of subjects in order to inform, educate or influence them. Processes and provides data / information to meet business requirements.
  • Others:
    • Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction.
    • Agility: the ability to be flexible, responsive, adaptive, and show initiative in times of change, uncertainty and business opportunity.
    • Multitasking: demonstrated experience managing multiple projects simultaneously at various stages.

Physical requirement:

  • The Engineer shall be capable of lifting up to 20kg; stand for an extended period of time; work in outdoor environment.

Working condition

  • Approximately 50% of time shall be spent in an office environment with the remaining time in the field.

Benefits

  • Opportunity to work in a forward-looking, innovative company, with international group of colleagues.
  • Unlimited career opportunities – depending on achievements and personal development.
  • A competitive salary and benefits package with long term prospect in a fast-growing company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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