Call Centre Agent at Bhakor Consult LTD

Job Description

Call Centre Agent at Bhakor Consult LTD

About Company;

BHAKOR CONSULT LIMITED is an innovative Information and Communication Technologies (ICT) service provider, Energy and Consultancy Services company. We design, develop, support and promote software ICT applications, instrumentation and pipeline surveillance and maintenance, high end IT infrastructure solution design and deployment using state-of-the-art technology. The ethos of our company is to deliver the optimum service and support which exceeds the expectations of our clients, help our customers enhance productivity, increase business agility, and improve customer loyalty, thereby maximizing our revenue.

Call Centre Agent at Bhakor Consult LTD

Job Type Full Time

Qualification BA/BSc/HND

Experience 1 – 3 years

Location Abuja

Job Field Customer Care

Job Description

• Respond to calls from Clients professionally and attend to clients inquiries and complaints.
• Research, identify and resolve clients’ complaints using applicable software.
• Ensure clients satisfaction by providing professional customer support.
• Maintain a professional and empathetic attitude to clients at all times
• Identify, escalate and report Clients priority issues to supervisors.
• Provide personalized customer service by responding to clients’ needs.
• Document and report clients’ transaction, complaints and feedback to improve the clients’ experience.
• Document all call information according to standard operating procedures.
• Evaluate problems of clients and provide logical lasting solutions.
• Respond promptly to clients inquiries
• Manage Filing, mailing, correspondence and other management task.
• Handle any other task as may be assigned by supervisors.

General Requirements and Qualities

• A Bachelor’s degree or equivalent in Arts, Sciences, Social Sciences, Management Sciences.
• Minimum of 1 to 3 years post NYSC experience with at least one year experience as a Call Centre Agent.
• The ideal candidate must exhibit Proficiency in use of Microsoft office packages
• The ideal candidate must exhibit excellent data entry and typing skills.
• The ideal candidate must illustrate excellent oral and written communication.
• The ideal candidate must exhibit good listening skills.
• The ideal candidate must be able to maintain clients’ confidentiality.
• The ideal candidate must be able to react effectively and speedy to emergencies
• The ideal candidate must be able to provide intelligent and insightful feedback
• The ideal Candidate must exhibit good multi-tasking skills
• The ideal candidate must be able to work under pressure
• Ability to retain information and pay attention to details.
• Ability to work independently with little or no supervision.

To Apply,

Interested and qualified candidates should forward their CV and Cover Letter to: kachi@bhakor.com

Note: Applications submitted after the deadline will not be considered. The cover letter should among other things describe your fit for this role.

Need assistance writing your CV? Read this now or contact us for a free review today!

Email me entry level career position and mid level career positions like this