Call Center Agent at Amaget Online Store
Amaget Online Store – We are one of Nigeria’s leading online market place; we are a one-stop shop for all your IT needs. We launched in 2008 and our mission is to make Amaget Online Store your preferred shopping destination. We serve a retail customer base that continues to grow exponentially.
We are recruiting to fill the position below:
Job Position: Call Center Agent at Amaget Online Store
Company: Amaget Online Store
Deadline Date: 2nd October, 2020
Specialization: Customer Service
Work Level: Experienced (Non-Manager)
Job Type: Full-Time
Salary Range: ₦30,000 – ₦75,000
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities and Duties
- Answer incoming calls and respond to customer’s emails
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned.
- Bachelor’s Degree.
N40,000 – N50,000 / month.
Interested and qualified candidates should send their Resume in PDF Format to: firstname.lastname@example.org clearly indicating the “Job Title” as the subject of your mail.
For More Information: Call – 08156134050